If your purchase is not right for you, you can request an eligible return within 30 days after delivery. Contact WLSUPPY before mailing an item back.
The return window
Email contact@wlsuppy.com within 30 days of delivery. Include your order number, the item you wish to return, and the reason. We will respond with the next steps.
Eligible items
For a change-of-mind return, the product must be unused, unaltered, complete, and in its original packaging. Products damaged after delivery, modified items, and incomplete returns are not eligible for this type of return.
These conditions do not exclude help for an item that arrived damaged, defective, or different from what you ordered. Contact us with the details so we can resolve the problem.
How to return a product
Every return requires authorization. Wait for approval and return instructions before sending your parcel. For an approved eligible return, we provide a prepaid shipping label and the correct return destination. Returns sent without authorization may be delayed or refused.
We pay the shipping cost for approved eligible returns and do not charge a restocking fee. Do not send items to the published business address unless our return instructions specifically direct you there.
Damaged or incorrect orders
Please report a damaged or incorrect item within 48 hours after delivery. Include your order number and clear photographs of the item, packaging, and issue. Keep the item and packaging while we review. This reporting request does not change the separate 30-day return window.
We provide replacements for defective or damaged items. Contact us for instructions before returning or disposing of the item.
Refunds
We inspect the item after it arrives and email you the outcome. Approved refunds are issued to the original payment method within 5 calendar days after inspection. Your bank or payment provider may need additional time to display the credit.
If you have a question about a refund, contact us with the order number. Never send full card details by email.
Exchanges
For a different color or style, or if you change your mind, request an eligible return and place a separate order for the item you want. Replacements are provided for defective or damaged items.
Contact the seller
Email: contact@wlsuppy.com
Phone: +1 520-223-4375
Gone Rouge, LLC · 2028 N. Beachwood Drive Apt. 300 · Los Angeles, CA 90068 · United States
This is our business address, not a walk-in store. Please contact us before sending any product return.